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Terms of Sale
DreamMates Terms of Sale
All services (the "Services") are provided by Vintacom Media Group ULC., and the "DreamMates" site ("the Site," "We," or "Us"), with
administrative support and functionality being provided by Relationship Exchange Limited ("REX"). However, this is a legal
agreement ("Agreement") between you ("You" or "you") and the Site relating to your purchase of the Services, by which you
agree to the terms and conditions on which the Services are acquired, and in respect of which you agree that the Site shall bear
sole risk and responsibility in respect of Services provided pursuant to this Agreement. By purchasing the Services, you agree to
the terms and conditions of this Agreement, and to all terms and conditions contained in the other Site documents applicable to the
provision of the Services, including but not limited to the Acceptable Use Policy, Email Code of Conduct Policy, Privacy Policy and
Service Agreement. As such, you should read this Agreement very carefully before purchasing the Services. By providing your
payment information and clicking purchase button, you represent that you have read and understood these terms and conditions
and agree to be bound by them.
Premium Membership and Services. Our Members may obtain basic services varying from time to time on a no cost basis, or
they may purchase various services, products, or types of paid or "Premium Memberships". The terms and conditions set out in this Agreement are
applicable to all Member categories, as may be applicable in any particular instance. Purchases of Services are strictly prohibited
to minors or any person under the age of 18, regardless of whether you have parental consent.
Premium Membership entitles you to special benefits, such as customizable content messages, Messenger usage and other benefits, as may be
modified by the Site from time to time. For your convenience and to ensure that your access to the Service remains uninterrupted,
unless we hear from you, for renewing memberships we will automatically renew your Premium Membership and bill your credit card,
checking account or other payment means used during the registration process for the cost of another membership term, at the
then current membership rate. In the case of a non-renewing prepaid fixed term Premium Membership, upon expiry of your initial
prepaid term your account will not be re-billed or renewed, unless you subsequently elect to further extend your term or elect to
purchase a renewing membership.
A confirming e-Mail ("Confirmation E-Mail") will be sent to you setting out the terms of your initial purchase. You will receive no
further notice of the recurring charges. You can cancel your Premium Membership at any time by following the cancellation
instructions posted on the site.
With respect to services or products acquired, you shall be billed in the manner described on the Site during your
purchase. The Site may also elect to
restrict access to a Service in the event you have an outstanding balance owing in respect of another service (i.e.,
restrict access to services if your Premium Membership dues are in arrears or have not been successfully
processed via your chosen means of payment). As well, the Site may bill for any outstanding balances on a cumulative
or other basis after elapse of a fixed timeframe (whether monthly, weekly, daily or otherwise, the Site will add
together all amounts outstanding and process payment in one instance).
Memberships and additional Services can be purchased in various differing packages, the price of which will be fully disclosed on the
purchase page ("Purchase Page"), as well as in the Confirmation E-mail confirmation notice that is sent to you after completing your
purchase.
The Site reserves the right to require Members to purchase additional virtual credits, or service entitlements ("Credits"), which will allow them to engage in
a specified amount of activities based upon the terms and conditions of that specific membership package. Prices, rights, privileges
and obligations associated with all Credits, if applicable, will be described in detail on the Site during your purchase, and shall be subject to change with or without notice.
Permitted Site Usage. The Site is for the personal use of individual Members only and may not be used in
connection with any commercial endeavours. It is a violation of this agreement for any Member to use any information obtained
from the Service in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell any
goods or services to any Member. Organizations, companies, and/or businesses may not become Members and should not use
the Service or the Site for any purpose. Illegal and/or unauthorized uses of the Site, including collecting usernames and/or email
addresses of members by electronic or other means for the purpose of sending unsolicited email, forwarding commercial or other
offers to other Members by this Site or by email or other means external to the Site, and unauthorized framing of or linking to the
Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress.
In order to protect our Members from such advertising or solicitation, and to maintain usage integrity on the Site, we further reserve
the right to restrict access by all Members (both basic and Premium) to certain elements of the Service on a per-action basis
(including messaging or otherwise), such levels to be determined in our sole discretion from time to time, whether determined in
respect of a 24 period or otherwise.
Expiration of Credits. Credits purchased, whether individually or which are included pursuant to a specific
membership package, may have a specific expiration date. If applicable, this can be found on the Purchase Page.
Price and Service Changes. We reserve the right to change any of the terms, rights, obligations, privileges or prices or institute
new charges for access to or continued use of Services at any time, with or without providing such notice as the Site may
determine appropriate. All changes will be posted online, and you are responsible for reviewing pricing information and terms
of usage as may be posted regularly to obtain timely notice of such changes. Continued use of the Services or non-termination
of your membership after changes are posted constitutes your acceptance or deemed acceptance of the terms and prices as
modified by the posted changes.
Charges. You agree to pay all charges at the prices then in effect for your country of residence as detailed on the Purchase Page,
which will be exclusive of value added, sales or other taxes. All sales and other applicable taxes charged will be included in the total
charges listed (provided that if such amounts are not charged, then at the Site's option it may elect that the amount actually
charged shall be deemed to be inclusive of value added, sales or other taxes). Charges are to be paid in the currency in which
billed. You agree that we may (at our option) re-submit or accumulate charges incurred during your billing cycle and submit them
as one or more aggregate charges during or at the end of each cycle, and that we may delay obtaining authorization from your
card issuer until submission or re-submission of the accumulated charge(s). This means that accumulated or delayed re-submission
charges may appear on the statement you receive from your card issuer. You agree to pay a late charge on all amounts due but
not timely paid. The late charge will be one and one-half percent (1 ˝%) per month (which equals eighteen per cent (18%) per
annum) on the total amount due but not paid; but if such rate is in excess of any allowable rate, the late charge will be the
maximum rate allowed by law. The late charge will be imposed until all of the overdue amounts are paid, but no late charge will
be charged on other late charges. We reserve the right to refer your account to a third party for collection in the event of default.
Checking Account Debits. We may also elect to give you the opportunity to pay for the Service using your
checking account. Charges will be withdrawn directly from your account. We may also charge you an additional special handling
fee to cover the processing costs of this payment. This will be disclosed on the Purchase Page and the Confirmation E-Mail. The
Confirmation E-Mail will specifically include: (1) the date of the draft(s); (2) the amount of the draft(s); (3) the name of the
customer from whose account funds will be paid; (4) the fact that the Site will receive the payment; (5) the fact that these
debits will be made from the customer's account monthly, until cancellation, and the method of cancellation; and (6) our customer
service number for questions and cancellations. If, after reviewing the Confirmation E-Mail, you decide that you wish to cancel the
transaction, you can contact customer service.
Update Information. To continue to enjoy the Services without interruption, you must promptly notify us of
changes to: (a) the account number or expiration date of your designated card; and (b) your current billing address. You must
also promptly notify us if your card is cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security,
such as the unauthorized disclosure or use of your Member identification, user name or password. We may provide you with an
online statement of charges on your account as and when such charges are incurred and/or paid: however, any failure to provide
you with a Confirmation E-Mail or online statement does not affect your responsibility to pay any incurred charges. Unless you
notify us of any discrepancies or irregularities within forty five (45) days after they first appear in your statement, they will be
deemed accepted by you for all purposes, including resolution of inquiries made by your card issuer.
Free Trials. From time to time, we may offer free trials of different features of the Service, such as Premium
Memberships, promotional Credits, registration incentives, or other products or services. Generally, you will be asked to enter
your credit card or checking account number as a condition of participating in the offer. You will not be charged during the trial
period. If you fail to cancel after the expiration of the trial, you will automatically be charged the full price for a month of services.
These monthly charges will continue thereafter until you cancel. You will receive notification of any recurring charges on the
Purchase Page and in the Confirmation E-Mail. You will not, however, receive subsequent reminders of the monthly charge. You
can cancel at any time by following the cancellation instructions posted on the Site. Prices are subject to change without notice.
Termination of Service. We reserve the right to discontinue or terminate the Service at any time for any reason in
our sole discretion. If the Site terminates your membership in the Service because you have breached the Agreement, you will not be
entitled to any refund of unused subscription fees. Even after membership is terminated, your obligations pursuant to this Agreement
will remain in effect.
NOTICE OF CANCELLATION and Refund Policies. If you are dissatisfied with the Service for any reason, you can contact Customer Service in
order to address your concerns. Please note that all cancellations require 3 to 4 days to process. All cancellation requests must be submitted no later
than 4 days prior to the next billing cycle.
You, the buyer, may cancel this Agreement, without penalty or obligation, at any time prior to midnight of the third business day after you implement this Agreement,
excluding Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which
states that you, the buyer, are cancelling this agreement, or words to that effect. This notice shall be sent to the Site,
c/o Relationship Exchange, 15550 Lightwave Drive, 3rd Floor, Clearwater, FL 33760, USA. Unless specified otherwise by statute, for the purposes of this paragraph a "business day" means any day on which the Service
is open for business. Your right to cancel your contract is in addition to any other contract rights or remedies provided by law. If you are a resident of a jurisdiction
which provides an additional statutory right of cancellation/rescission, such provisions are hereby incorporated by reference and you may cancel/rescind your
contract for the Service within the statutorily specified period after you implement this contract, and all required monies paid under the contract will be refunded
to you. In addition, if you die or are disabled during the term of your subscription, or if you relocate your residence more than 20
miles and are unable to obtain comparable access to the Services, you may also cancel this Agreement and
you or your estate will be liable for only that portion of the charges allocable
to the time before your disability, death or change of residence. In all cases, all monies paid under the contract will be refunded
to you within ten business days following receipt by the Site of your cancellation notice.To cancel this Agreement, notice of cancellation may be made in writing and delivered or sent by telegram, delivery, prepaid
regular, certified or registered mail to the Site, c/o Relationship Exchange, 15550 Lightwave Drive, 3rd Floor, Clearwater, FL 33760, USA, or such other means specifically authorized pursuant
to the prevailing statutory right of cancellation/rescission. Notice sent by postage prepaid mail will be effective when deposited,
if properly addressed.
For paid subscribers resident in New York, the Site shall provide not less than one match or potential referral in each month of
your paid subscription period within the area you have specified (to be delivered by email if your preferences so indicate, and
you have provided a valid email address). As well, you may obtain potential matches at anytime by accessing the Site and conducting
a search based on your individual criteria. If you are not provided access to such minimum potential matches for two or more
consecutive months, you may cancel your Agreement and obtain a refund less the greater of fifteen percent, or a pro rata amount
for the number of potential referrals furnished to you (determined by reference to the months in which the referral requirements
were met, as compared to those months in which it was not during the subscription period). As well, you may place your membership
“on hold” for up to one year if you wish, by providing written notice.
In all other cases, if you cancel your membership you’ll be able to continue to enjoy its benefits for the duration of the subscription you paid for. Therefore, you will
not be entitled to any prorated or other refund. Refunds are issued at our discretion based on the circumstances present in each individual instance.
Recurring memberships can be cancelled for the following month by following our instructions posted on the Site.
CHANGES. WE RESERVE THE RIGHT TO CHANGE ANY PORTION OF THIS AGREEMENT AT ANY TIME BY
POSTING CHANGES ONLINE. YOU ARE RESPONSIBLE FOR REVIEWING REGULARLY INFORMATION POSTED ONLINE TO OBTAIN
TIMELY NOTICE OF SUCH CHANGES. YOUR NON-TERMINATION OR CONTINUED USE OF THE SERVICES AFTER CHANGES ARE
POSTED CONSTITUTES YOUR ACCEPTANCE OR DEEMED ACCEPTANCE OF THIS AGREEMENT AS MODIFIED BY THE POSTED
CHANGES. This Agreement may be relied upon by REX as noted above, and may only be amended as it pertains to REX with
the express consent of REX.
Indemnity. You agree to defend, indemnify, and hold harmless REX, its affiliates, and the Site, their officers,
directors, employees, agents and third parties, for: (i) any losses, costs, liabilities and expenses (including reasonable attorney's fees
on a solicitor and his own client basis) relating to or arising out of your use of the Service, including any breach by you of the Terms
of this Agreement; and (ii) any amounts incurred by the Site in order to recover unpaid or reversed amounts (including
NSF fees, processing costs, charge-back or other fees imposed in respect of such reversals), and all collection and/or
attorney's fees on a solicitor and his own client basis incurred to collect such amounts.
DISCLAIMER OF WARRANTIES. UNDER NO CIRCUMSTANCES WILL REX, ITS AFFILIATES OR WE BE RESPONSIBLE FOR ANY LOSS OR
DAMAGE RESULTING FROM YOUR USE OF THE SERVICE, YOUR RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE
SERVICE, OR TRANSMITTED TO MEMBERS. NEITHER REX, ITS AFFILIATES NOR WE GUARANTEE THE ACCURACY, COMPLETENESS,
OR USEFULNESS OF ANY INFORMATION ON THE SERVICE, AND NEITHER ADOPTS NOR ENDORSES NOR IS RESPONSIBLE FOR THE
ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS
WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, IN ALL COMMUNICATION WITH US,
REX, ITS AFFILIATES OR OUR REPRESENTATIVES, OR OTHERWISE WITH RESPECT TO THE SERVICE. REX, ITS AFFILIATES AND WE
SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT. NEITHER REX, ITS AFFILIATES NOR WE WARRANT THAT YOUR USE OF THE SERVICE WILL BE SECURE,
UNINTERRUPTED, ALWAYS AVAILABLE, OR ERROR-FREE, OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE
SERVICE WILL BE CORRECTED.
LIMITATION OF LIABILITY. IN NO EVENT WILL REX, ITS AFFILIATES OR WE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR
INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, ANY DEATHS, THREATS, TORTS OR INJURIES COMMITTED BY ANY OTHER
USERS, DAMAGES FOR LOSS OF DATA, LOSS OF PROGRAMS, COST OF SERVICE INTERRUPTIONS OR PROCUREMENT OF SUBSTITUTE
SERVICES) DIRECTLY OR INDIRECTLY ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE, EVEN IF WE, REX OR OUR
AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING
ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE LIABILITY TO YOU BY REX, ITS AFFILIATES, OR US FOR ANY CAUSE
WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY
YOU FOR THE SERVICE DURING THE TERM OF MEMBERSHIP.
REX, ITS AFFILIATES AND WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE TORTS, ACTS OR
OMISSIONS OF OTHER MEMBERS OR USERS (INCLUDING UNAUTHORIZED USERS, OR "HACKERS") OF THE SERVICE.
General. It is at the express wish of the parties that this agreement and all related documents have been
drawn up in English. Les parties acceptent d'un commun accord que la presente entente soit redigee en anglais. Unless otherwise
explicitly stated, these terms will survive termination of your membership to the Service.
If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. Credits
or other Services acquired by you shall only be used in the original country of purchase. This Agreement will not be governed by the
United Nations Convention on Contracts for the International Sale of Goods
Choice of Law. This Agreement as construed between you and the Site shall be governed under the laws of
the jurisdiction of incorporation of the Site, regardless of conflicts of law principles. However, this Agreement as construed
between REX, its affiliates and yourself shall be governed under the laws of the Province of Alberta, Canada, regardless of
conflicts of law principles. The Parties agree that the performance of this Agreement, in all its aspects as it pertains to the
Site, does not take place outside of the jurisdiction of incorporation of the Site, and performance of this Agreement, in all
aspects as it pertains to REX, its affiliates and yourself, does not take place outside of the jurisdiction of Province of Alberta, Canada.
Proceedings. Any disputes or legal proceedings arising out of or relating to this Agreement shall: (i) as they
pertain to the Site, at the Site's election be determined via arbitration in the jurisdiction of incorporation of the Site (pursuant
to the arbitration rules designated by the Site), or in the courts of the jurisdiction of incorporation of the Site; and (ii) and as
they may pertain to REX or its affiliates, at REX's election shall be shall be determined via arbitration in the Province of Alberta,
Canada (pursuant to the arbitration rules designated by REX), or in the courts in the Province of Alberta, Canada.
For paid subscribers resident in New York only:
Dating Service Consumer Bill of Rights
- No social referral service contract shall require the payment by you, the purchaser, of an amount greater than one
thousand dollars. In addition, no such contact may extend over a period of time greater than two years.
- No social referral service contract shall require you, the purchaser, to purchase a good or service which is directly
or indirectly related to the social referral service. These extra services are known as ancillary services and, while
these ancillary services may be offered to you, the law prohibits the seller from requiring that you purchase this
service as a condition of your social referral contract.
- If your social referral service contract costs more than twenty five dollars, the seller must furnish a minimum number
of referrals per month to you. If this minimum amount is not furnished to you for two successive months, you have the option
of cancelling the contract and receiving a full refund of all the money you paid, less a cancellation fee which cannot exceed
either fifteen percent of the cash price or a pro rata amount for the number of referrals furnished to you.
- Your social referral service contract must specify the distance which you, the purchaser, are willing to travel to meet
any social referral. No social referrals shall be furnished where you and the referral live at a distance greater than the
distance specified in the contract.
- The provider must have an established policy to address the situation of your moving outside the area it services. This
policy must be explained in your contract.
- If any provision of the social referral service contract is violated, you have the right to bring a court action against
the provider which has violated the contract.
Service Agreement |
Acceptable Use Policy |
Email Code of Conduct |
Terms of Sale
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